How to fix WhatsApp: Is WhatsApp down?

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How to fix WhatsApp: Is WhatsApp down?



You can't connect to WhatsApp, but is WhatsApp down or is the problem local to you? Here's how to find out if WhatsApp is working correctly, and some fixes to try if it isn't.
How to fix WhatsApp: What to do when you can't connect to WhatsApp

 As of Friday 3 November 2017 WhatsApp is reportedly having issues, which has been ongoing since 7.10am. The worst affected area appears to be in The Netherlands, but problems have also been reported in London, Manchester and Birmingham.

WhatsApp can go down unexpectedly at any time of day or night.

Troubleshoot your internet connection

WhatsApp is an online service, which means you must have an active internet connection in order to use it. Fire up the browser on your smartphone and try to browse to a new web page, or open and refresh another online service such as Facebook or Twitter.

If your internet connection appears to be working, move on to the next tip. If you can't get online at all there are several things you can try.
Also make sure your phone isn't dropping the Wi-Fi connection when it goes to sleep (go to Settings, Wi-Fi, choose Advanced from the Options menu, then ensure 'Keep Wi-Fi on during sleep' is set to Always).

If you're sure the broadband service itself is not down (downdetector.co.uk is a good place to check), you could also try restarting your wireless router.

You should also check you haven't restricted background data usage for WhatsApp in the Data Usage menu, and that your APN settings are correctly configured. If you can use WhatsApp over Wi-Fi but not your mobile connection, it's likely that the APN settings are not configured to allow non-web traffic - check with your mobile operator.

Finally, check that you have not overstepped your mobile data limit.

Update WhatsApp

On an Android phone you should check for app updates by opening Google Play, tapping the three lines at the top left and choosing My apps, then checking the Installed tab for available updates.

On an iPhone open the App Store and tap the Updates icon at the bottom right of the screen. WhatsApp recommends also ensuring you are running the latest version of iOS.
Uninstall and reinstall the app

A final resort is to uninstall and then reinstall a fresh copy of WhatsApp.
Before you do so you will probably want to back up your WhatsApp conversations, which on an Android phone will require you to also be running the free Google Drive app.

Download this, sign in using your Google account details, then within WhatsApp choose Settings, Chats, Chat backup, then press the green Back up button.

When you reinstall WhatsApp it will automatically search Google Drive for a backed up copy of your conversations, so when it finds your backup allow it to restore it.

Image Source: Google
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